Got a question before you order?
Help & FAQ
Sizes, zips, import duties, packaging: the answers are below. If yours isn't here, message us before you order.
Import duties & DHL Connect
Do I pay import duties?
Not if you choose DHL Connect at checkout. With DHL Connect there are no import duties to pay for orders to the EU, USA, Canada, Australia and New Zealand. Royal Mail deliveries are not covered: if you choose Royal Mail, your country may charge import duties and customs fees on delivery.
Is DHL Connect available for my address?
For most addresses in the EU, USA, Canada, Australia and New Zealand, yes: you'll see it among the shipping options at checkout. It isn't available for Switzerland, Norway and Malta, where orders go by Royal Mail and import duties may apply. If you don't see DHL Connect at checkout, message us before you pay and we'll sort it out.
I'm in the USA. Does this apply to me?
Yes. Choose DHL Connect at checkout and there are no import duties to pay on delivery. With other shipping options, US import duties may apply.
What about DHL Express?
DHL Express is a faster option for some destinations, but our no import duties offer is for DHL Connect. If you'd like Express, message us before you order and we'll tell you what applies to your country.
Sizing & fit
How do I find my size?
Measuring a pair of jeans that already fits you well gives a more accurate size than measuring your own waist. Follow the easy steps in our short video: it works whatever brand you usually wear. Watch: how to find your size →
Still not sure? Tell us which pair you have in mind and the waist size of the jeans you wear now, on WhatsApp or at shop@bleachers.co.uk, and we'll help you pick.
Do your jeans fit true to size?
Each product page lists its sizes and options. Some fits sit differently: our skinny fit Levi's have a lower waist, and most people find they need a size bigger than usual. The product page tells you when.
What if I order the wrong size?
You can exchange it for another size. Message us before you send anything back, and we'll confirm the exchange for your order. You pay to send it back to us, and on your first exchange we ship the replacement at no extra shipping cost. Special orders and alterations, custom lengths included, can't be exchanged.
Zips, turn-ups & custom length
What's the difference between a back zip and a full zip?
A back zip runs from the waistband to the crotch, with one puller. A full zip runs from the back waistband round to the front waistband, with two pullers you can open independently.
On our concealed zip styles the zip sits under a fly guard, so it's virtually invisible when you walk around. Some styles have an exposed zip instead: the product page says which.
What's a puppy tail zip?
It follows the same route as the back zip or the full zip, with extra pullers for a tail opening: two on the back zip version, three on the full zip version.
What's a turn-up?
The hem of the jeans is rolled inside out instead of the regular finish. Where it's offered, you choose it on the product page.
Can I get my own leg length?
On most of our bleachers, yes. Pick "Custom length" on the product page and type your length in the "Custom length required" box. The length is the inside leg, from crotch to hem.
Custom lengths are cut for you and, like other special orders and alterations, can't be exchanged or refunded.
Can you add a zip to jeans I already own?
Yes. Choose what you need on our Customer jeans alterations page: a back or full zip (also on leather), puppy tail zips, side zips, a skinny fit, a shorter leg or turn-ups to measure.
Post your jeans to us and we'll send them back altered. Our address is in your order confirmation email, and the shipping you pay at checkout covers sending them back to you.
I added turn-ups or a zip. Can I still exchange?
If you added turn-ups or a zip to your order, message us before you send anything back: we'll tell you what's possible for your order.
Packaging
What does the parcel look like?
We ship in plain white boxes or plain grey bags, with no logo. Our company name and return address are in small print on the address label: they need to be there so the parcel can come back to us if a delivery is missed.
Delivery
Where do you ship?
Worldwide. The shipping options for your address, with their prices, appear at checkout before you pay.
How long does delivery take?
Estimated times, in working days from when your order ships:
- UK: 1-2 days with Royal Mail 1st class recorded.
- EU: 3-6 days with DHL Connect (no import duties). 1-2 days with DHL Express where it's offered for your country (import duties may apply).
- USA and Canada: 4-6 days with DHL Connect (no import duties). 2-4 days with DHL Express (import duties may apply).
- Australia: 4-6 days with DHL Connect (no import duties).
- New Zealand: DHL Connect is available (no import duties); ask us for an estimate.
- Rest of the world: it varies with the destination.
If you need your order by a certain date, message us before you order and we'll tell you what's realistic.
How much is shipping?
It depends on where you are, on the weight of your order and on the service you choose. You'll see every option with its price at checkout, before you pay.
Can I track my order?
Yes, when you choose a tracked option at checkout, such as DHL Connect: we'll email you the tracking number so you can follow your parcel.
Do I need to sign for my parcel?
Orders over £20 need to be signed for on delivery.
Returns & exchanges
Can I return something?
Yes, within 30 days of shipping, for a refund. Items need to be unused and in their original condition. The original postage isn't refundable, and the cost of sending the item back is yours.
How do I return an item?
Email us at shop@bleachers.co.uk with your order number, and we'll reply with where and how to send it.
Can I exchange for a different size?
You can exchange it for another size. Message us before you send anything back, and we'll confirm the exchange for your order. You pay to send it back to us, and on your first exchange we ship the replacement at no extra shipping cost. Special orders and alterations, custom lengths included, can't be exchanged.
What can't be returned?
Special orders and alterations, custom lengths included, can't be exchanged or refunded. The same goes for jeans cut shorter than 30".
What if my item arrives damaged or faulty?
Email us at shop@bleachers.co.uk with your order number, and we'll replace it.
I'm sending a return from abroad. Anything to know?
We recommend you don't use FedEx, because it adds extra clearance charges after the parcel has shipped. For more expensive items, use a tracked service or add shipping insurance: we can't guarantee that a returned parcel reaches us.
Payment
Which payment methods do you accept?
Cards (Visa, Mastercard, Maestro, American Express, Discover, Diners Club and UnionPay), PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact and Wero. The options you see at checkout depend on your country.
Is checkout secure?
Yes. Our checkout is SSL encrypted.
Can I pay later?
Klarna is available at checkout where it's offered in your country, subject to eligibility.
Made to measure
Can I order something made to measure?
Yes: jeans cut to your length, denim chaps, and zips added to trousers and overalls. Tell us what you have in mind before you order and we'll tell you what's possible. See made to measure →
How long does a custom order take?
It depends on the piece and on our workload. Ask us before you order and we'll give you an estimate.
Can I return a custom order?
No. Special orders and alterations are made for you, so they can't be exchanged or refunded.
Events & visits
Do you support community events?
We directly and indirectly support all major community events and have collaborations with Darklands, Folsom Europe, BLF, London Fetish Week and many national and international competitions. We also offer special discounts for ECMC members. Please ask your club for details.
Can I visit you in London?
Yes, on weekdays, by appointment only: message us to arrange a visit. We're closed on Saturdays and Sundays. On some Saturdays we open for special events.
Still have a question?
Contact
Ask us before you order: we'd rather sort it out in advance.
WhatsApp: +44 7508 005096
Email: shop@bleachers.co.uk
We answer every message within 48 hours, or on the next working day when the office is closed.